OUR SERVICE
On the subject of serice, HaoTuo work group widly together. Our target is to provide our customers with a consistent support. Reachabilit, fast avallability and a worldwide team of competent service engineers guarantee perfect service for your economic success.
Order Confirmation
As soon as your request is received, Haotuo regional sales manager who have good hardware knowledge-basis, will contact you immediately to have a closer follow-up and accurate understanding of your request.
Under the professional analysis and evaluation of your request by Haotuo professional technical support team, our sales manager will send you a precise professional quotation proposal for your confirmation.
Once the proposal is confirmed, a final sales order will be submitted for your approval and confirmation with the items listed as follows:
Necessary order relative Information.
Terms of payment, delivery, lead-time and warranty.
A confirmed product list with pricing.
Other agreed clauses e.g., technical support.
As soon as the sales order is signed by both parties and the agreed down-payment transaction is received at Haotuo assigned bank account, the order fulfilment will start immediately in Haotuo internal order system.
Order Delivery
Under precise and real-time manufacturing and quality control, all the parts and hardware products will be produced 100% based on our committed specifications and standard. “What we deliver what we promise” is always the key to drive Haotuo business growth.
Before shipping, Haotuo will do the 100% checking of the listed items for each order:
BOM checking with specifications & standard.
Pre-implementation trial run before Exit-work.
Final package, labels, certificate and shop drawings, etc.
Safety & performance testing of individual units.
Parts & component inspection by a packing list.
With over years of international business experience, Haotuo has been very professional at long-distanced oversea transportation protection and troubleshooting.
Working closely with the assigned logistic parties and our local service team, Haotuo is fully capable to guarantee the excellent delivery of your order on time. Meantime, we are also flexible to deliver the hardware products to your location according to the unexpected situation of your site readiness and order timeframe delay.
After-sale Warranty
Haotuo fully understands that every minute of product issue impacts your company’s bottom line. Haotuo provides 24-Hour Online Technical Support to help you prevent or reduce troubles and keep your operations running smoothly.
When you connect, we can instantly access detailed data on your hardware products, perform remote diagnostics and recommend the right fix, often within minutes. If complex needs arise, our technical support professionals also make time to give you the support and service you need.
Our service professionals can help you:
Remote diagnose and troubleshoot.
Identify & replacement of defective parts.
Routine and preventive maintenance guidelines.
Assess & optimize product performance.
Professional training for technical support.
Further upgrading solutions for capacity or capability extension.
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